FAQ

Below are answers to some of the most common questions about shopping with Sauna Source. If you need help choosing the right sauna or have questions about a specific model, our team is here to help.

Products & Buying

What types of saunas do you offer?
Sauna Source offers a curated selection of premium infrared saunas, traditional saunas, outdoor saunas, and sauna accessories designed to support a high-quality home wellness experience.

What is the difference between an infrared sauna and a traditional sauna?
Infrared saunas use radiant heat to warm the body more directly and are often preferred by customers who want a gentler heat experience. Traditional saunas heat the air inside the room and provide a more classic high-heat sauna environment. The best choice depends on your heat preference, available space, installation needs, and overall wellness goals.

How do I choose the right sauna for my home?
The right sauna depends on your available space, indoor or outdoor placement, preferred heat style, electrical setup, number of users, and budget. If you are unsure which model is the best fit, contact us and we’ll help guide you through the options.

How many people can fit in a sauna?
Sauna capacity varies by model. Compact models are ideal for individual use, while larger models provide a more spacious experience for couples, families, or anyone who prefers extra room to relax.

Do you offer low EMF and full spectrum infrared saunas?
Some infrared sauna models may offer low EMF or full spectrum heating features. Because these terms can vary by manufacturer, we recommend reviewing the product specifications carefully or contacting us if you would like help comparing options.

Do you sell sauna accessories and replacement parts?
Yes. Sauna Source offers a range of sauna accessories and related products designed to enhance, maintain, and support your sauna experience. Availability varies by brand and product type.

What accessories should I consider for my sauna?
Popular sauna accessories include heaters, controls, buckets and ladles, thermometers, hygrometers, lighting, backrests, aromatherapy products, and maintenance items. The right accessories depend on the type of sauna you choose and the experience you want to create.

Installation & Setup

Can I install a sauna indoors?
Yes. Many sauna models are designed specifically for indoor use and can work well in home gyms, wellness rooms, basements, garages, or other suitable interior spaces. Always review the product specifications for spacing, flooring, ventilation, and power requirements before purchase.

Can I install a sauna outdoors?
Yes, but only models specifically designed for outdoor use should be installed outside. Outdoor saunas are built with materials and construction intended for exterior conditions and year-round performance.

Do saunas require special electrical setup?
Some saunas plug into a standard outlet, while others require dedicated electrical service or professional wiring. Electrical needs vary by size, heater type, and model. Always review the product specifications carefully and consult a licensed electrician when needed.

Do I need professional installation?
Some saunas are designed for relatively straightforward assembly, while others may benefit from professional installation, especially larger or more complex models. It is important to confirm site readiness, delivery access, flooring, and electrical requirements before your sauna arrives.

Do you provide assembly or installation services?
White glove delivery may be available on select products through the manufacturer. Because delivery and setup services vary by brand and model, please review the product details or contact Sauna Source for guidance on what is included with a specific sauna.

Shipping & Delivery

Do you offer free shipping?
Yes, Sauna Source offers free shipping. Please review the product page and our Shipping Policy for any applicable exclusions, delivery limitations, or special freight conditions.

How long does shipping take?
Orders are typically processed within 1–2 business days. Estimated delivery is generally 5–7 business days, although shipping timelines may vary depending on the product, brand, availability, and destination. Delivery estimates are not guaranteed.

How is a sauna delivered?
Many saunas are delivered by freight due to their size and weight. Depending on the product and manufacturer, white glove delivery may be available on select models. Delivery methods, access requirements, and service levels can vary by brand and product, so customers should review the product details carefully and contact us with any questions before ordering.

Should I inspect my order when it arrives?
Yes. We strongly recommend inspecting your shipment as soon as possible upon delivery and noting any visible damage before accepting the shipment when possible. If there are any issues, contact us promptly so we can help.

Orders, Returns & Warranty

Can I cancel an order after placing it?
We reserve the right to refuse, limit, or cancel orders at our discretion. If you need to request a cancellation, please contact us as soon as possible after placing your order. Cancellation eligibility may depend on the product and fulfillment status, and any approved cancellations will be handled according to our Return & Refund Policy.

Can I return my sauna?
Return eligibility depends on the product and the terms outlined in our Return & Refund Policy. Because many sauna products are large, specialty, or made to order, return conditions may differ from standard retail items. Please review our Return & Refund Policy carefully before placing your order.

Do your saunas come with a warranty?
Most premium saunas include a manufacturer’s warranty, but coverage varies by brand and model. Warranty terms may differ for the sauna cabin, heater, controls, electrical components, and accessories. Please review the individual product page for details or contact us if you would like help understanding specific coverage.

Financing & Support

Do you offer financing?
Yes, financing options may be available to help make your purchase more manageable. Please visit our Financing page for current details, terms, and eligibility information.

Can you help me choose the right sauna before I buy?
Absolutely. Purchasing a sauna is a meaningful investment, and we’re happy to help you compare options based on your space, heat preference, intended use, budget, and installation requirements.

How do I maintain and clean my sauna?
Regular light cleaning, proper ventilation, and following the manufacturer’s care instructions are the best ways to keep your sauna in excellent condition. Maintenance needs may vary depending on whether your sauna is installed indoors or outdoors, as well as the materials and heater used.

How can I contact Sauna Source?
You can reach Sauna Source through our Contact page, by phone at (657) 332-1651, or by email at support@saunasourcehq.com. Our support hours are Monday through Friday, 9:00 AM to 5:00 PM PST.